FAI Website Problems FAQ
If you are experiencing problems using the FAI website, please have a look at the following information:
Q: What Internet Browser can I use to view the FAI Website?
A: You can use a recent version or most popular Internet Browsers. Some may display content slightly differently, but overall you should be able to view and use all the functions of the website. These include the latest versions of Microsoft Internet Explorer, Mozilla Firefox and MAC Safari. If you are using older versions of these browsers we recommend you upgrade to the latest versions for security reasons.
Q: I have a recent Browser but I still cannot use all the functions of the BASI Website. Why is this?
A: In order to use all the functions of the BASI Website, you must have installed/enabled/setup the following browser functions/plugins: Cookies must be enabled. For FAI’s Pivacy Policy and information on cookie usage, please select the link in the menu on the left. Javascript must be enabled. Javascript is enabled by default on many browsers, but if you are finding it difficult to use the menus and cannot see parts of the website that you expect, you may have Javascript disabled. This can usually be remedied via the "Options" or "Security" menu on your browser. For a more detailed explanation of how to enable Javascript on your browser, please check the online help for you particular browser version. Adobe Flash Player (optional) can be installed on your browser. This plugin allows animated content to be displayed in your browser and can be downloaded for free from Adobe by clicking here. No vital areas of the BASI Website use this plugin, but additional content may be overlooked without it.
NEW INFORMATION - If the Time Zone your computer is setup for is incorrect for your location, you will not be able to login to the Member Area. For example: If you are in France but the computer time zone is set to "Greenwich Mean Time: Dublin, Edinburgh, Lisbon, London" and you time is set correctly, you will not be able to log in to the Member Area. To correct this, change the Time Zone to your correct world location and set the time appropriately.
Q: I have checked all the items in this FAQ but I am still having problems. What should I do?
A: If you are still having problems, please use the Contact FAI form to describe the problems you are having. Please include the name and version of your browser, and also the page that you are having difficulty viewing. Alternatively you can email this information to FAI.
PLEASE NOTE: If you use AOL as your Internet Service Provider, you may find problems logging in to the Member Area. This is a known problem with AOL. In this situation you may be able to work around the problem by connecting via AOL and then using a different browser than the one provided as part of your AOL installation. For example, once connected, open Internet Explorer or Firefox as a separate application.
